What does print on demand mean?
Vigilant and Humble is a print on demand company, meaning that the item(s) are not produced until after your order is placed. We work on a schedule of 10 to 14 business days per production cycle, therefore, we ask for up to 10 to 14 business days before your order ships out to you.
During this time your order status will show as “Awaiting Fulfillment”. Once your order is ready to ship the status will change to “Shipped” and you will receive an email notification with your tracking number.
How long does it take my order to ship?
Shipping times vary depending on which carrier you selected when you completed your purchase. Please note, shipping times are based on business days (weekends not included). Please allow 10-14 business days for production prior to shipping.
I entered the wrong address when I placed my order, is it possible to fix this?
Yes. You have 24 hours to change the shipping address on your order. Please send an email with your order number and updated shipping address to firstname.lastname@example.org to make the adjustment and we will send an order confirmation email with the correct shipping address.
I didn't get an email order confirmation with my order number, did it go through?
If you notice that you have not received an email confirming your order, chances are, you entered it incorrectly. Also, please be sure to check your spam folders as they may get redirected to spam. We advise you to make sure that you double check all information before submitting your order. If you did not receive an email with your confirmation, send an email to email@example.com and we will provide you with your order number for future reference.
What is your Return Process?
Need a different size, a different design, or a refund? No problem! We like to make your experience as easy AND as enjoyable as possible with our hassle-free return policy. We accept items for refund or size exchange within 30 days of the original order date as long as the product is in new condition. Just send us an email at firstname.lastname@example.org and we will get you taken care of.